The best way to reach us is to use our contact form. If your question is regarding an order or a specific product, please make note of the order number or the product number in the message field. If you would like to speak with a representative call (434) 525-2225.

All orders* are shipped within 2 (business days). We try our best to ship orders, received by 2 pm Eastern Time, Monday through Friday, on the same day. Orders received after that time, or on weekends, will ship the following business day. In addition, some orders don't 'get out the door' as soon as others because we're 'out the door' running trails!

Shipping and Delivery

IMPORTANT - PLEASE READ

If the billing address on the order does not match the address on file with your credit card company the order will not be processed. Each order is verified by a Fraud Prevention Specialist prior to shipping.

Shipping costs are calculated based on weight and the order total of products purchased.

Further Ordering Instructions:

Please provide a Physical Address and not a PO Box for the shipping address. UPS cannot deliver to a PO Box.

Once your order is submitted, you will receive a receipt/purchase confirmation via email which will contain information about how to track your order and review its status.

If the correct address is not provided with your order, and your package is returned to our office, you will be charged the cost to re-ship the order to the correct address.

*If an item is out of stock, processing and shipment may take additional time. Should this occur you will be notified by a member of our sales team, who will help resolve the order status.

Privacy & Security

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Returns & Replacements

If you are dissatisfied with your purchase or if there is a problem with your order, it is very important to us. You may return or exchange it by mail. Returns information and instructions are listed below and can also be found on your invoice. If it is a manufacturer’s defect – the item will need to be return directly to the manufacturer.

Instructions

• Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, include the following information in the package:
  • Name
  • Member or customer number
  • Address
  • Phone number
  • E-mail address
  • When and by whom the purchase was made
  • Reason for the return
  • Purchase price of the item(s)
• Please specify whether you would like an exchange, a repair, a refund or a bankcard credit.
• Insure the package for your protection and return to:
  
  The Aid Station - Returns Department
  1035 Avalon Drive
  Forest, VA 24551
  
  
• If the item has been used, please wash or clean before being returned.
  Ordering

All orders are processed upon confirmation and all sales are final. Should you choose to cancel your order (you may do so within 2 days of purchase) please contact us through our online contact form or call us at (434) 525-2225 and we will be happy to assist you.

Viewing Orders

If you would like to track the status of your order, make sure you are logged into your account and click here

Pricing, Stock Information & Promotions

Pricing, Stock Information & Promotions are subject to change. If by chance the item you have ordered is out of stock we will be happy to assist you. You can contact a member of our support team by using our contact form. Please make a note of your name, order number, and date you purchased the item.

Updating Account Information

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.